1.1 Rights and Obligations of the Customer
1.1.1 You, your, or the "Customer" have rights and obligations regarding the use of services (the "Services") offered by ACG Technology LTD t/as AXIS Capital, a company organised and existing under the laws of The United Kingdom, registered with Companies House under registration number, with its registered address at “AXIS Capital” and/or “our” and/or the “Provider” and/or the “Company”), whether offered through the (the “Website”) or otherwise. Please read these general terms and conditions carefully. You are under no obligation to use the Services if you do not agree or understand any portion of these general terms and conditions, nor should you use the Services unless you understand and agree to these general terms and conditions.

1.2 Acceptance of Terms and Contract Formation
1.2.1 By either registering on the Website or using the Services without registering, where registration is not required, not later than by your first use of the Service, you are entering into a contract with the Provider for the provision of your selected Services. The general terms and conditions are a vital part of this contract, and by accepting the terms of the contract with the Provider, you are indicating consent to the general terms and conditions.

1.3 Compliance with Applicable Laws
1.3.1 In compliance with applicable laws, none of the services that AXIS Capital offer qualifies as investment services. Regarding the way you should execute transactions when using the services or otherwise, or regarding any other similar information about the investment tools traded, the provider neither gives nor accepts any such instructions, guidance, or information from you. Neither investment advice nor recommendations are made by any of the services.

2.1 The Definitions and Rules of interpretation
2.1.1 “Client Portal” means the user interface on the Website.
2.1.2 “Customer” means the user of the Services.
2.1.3 “AXIS Capital” means the customer as defined under clause 12 below.
2.1.4 “GTC” means these general terms and conditions.
2.1.5 “Trading Platform” means an electronic interface provided by the third party in which the Customer performs simulated trading.
2.1.6 “Website” means the website.

3.1 Funded Account Restrictions
3.1.1 Upon purchasing an instant funded account or successfully passing an evaluation account, please refrain from engaging in any trading activity until you have received and signed your Trader’s Agreement. This agreement is a mandatory document that establishes the terms of your trading rights and responsibilities.
3.1.2 Any trades placed before the Trader’s Agreement is signed and returned may be considered null and void. AXIS Capital reserves the right to invalidate these trades, and they will not count toward your trading performance or payout eligibility.
3.1.3 By proceeding with the purchase of an account, you acknowledge that you have read, understood, and agreed to these terms. Failure to comply may result in the forfeiture of your account privileges.

3.2 Account Conditions
3.2.1 Accessing an account from multiple IP addresses may trigger security alerts. In cases where multiple accounts are accessed from the same or similar IP ranges (suggesting shared or compromised login credentials), AXIS Capital reserves the right to investigate and take appropriate action to protect the integrity of the system.
3.2.2 Traders are permitted to register multiple accounts, but each account must be registered using a unique email address and IP address to ensure fair use and system security.
3.2.3 Sharing login credentials with other individuals for the purpose of trading on multiple accounts is strictly prohibited. Each account must be used solely by the registered trader and accessed only by their own devices and login credentials.
3.2.4 Any violation of these conditions, including using multiple accounts in a manner that appears to involve shared logins or circumvention of the above policies, will result in disqualification from participation in the evaluation process or suspension of the live account environment.

3.3 Daily Drawdown Limit
3.3.1 The daily loss limit for 2-phase challenges is set at 5% of the initial account balance. The daily loss limit for 1-phase challenges is set at 4%. There is no daily loss limit on instant funded accounts.
3.3.2 The daily drawdown is calculated as follows: Daily Loss Limit = Initial account balance (e.g. $10,000) less 5% for 2-phase or 4% for 1-phase.

3.4 Maximum Allowable Drawdown
3.4.1 The maximum allowable drawdown for 2-phase challenges is 10% of the initial balance. The maximum allowable drawdown for 1-phase challenges is 7%. The maximum allowable drawdown for instant funded accounts is 7%.
3.4.2 Participants must ensure that their drawdown does not exceed this limit at any point during the challenge or live trading environment.

3.5 Use of Trade Copiers & Bots
3.5.1 The use of trade copiers or similar automated trading tools is prohibited unless trading an EA Permitted account.
3.5.2 Participants using accounts that have not selected EA approval are required to engage in manual trading only and must ensure that all trades are executed directly from their registered competition account.
3.5.3 The use of EAs is permitted.
3.5.4 High-Frequency Trading (HFT) is permitted on the platform; however, its use is subject to the Company's discretion. The Company reserves the right to review, limit, or prohibit HFT activities if they are deemed to conflict with the platform's policies, trading conditions, or the integrity of the trading environment.

3.6 Minimum Trading Days
3.6.1 To qualify for a payout, participants must actively trade for a minimum of 2 days during each phase during the evaluation period.
3.6.2 Participants must take at least 5 individual and separate trades in each stage of the evaluation. The trading days do not need to be consecutive.
3.6.3 There is no maximum number of trades that participants are required to take.
3.6.4 There is a 5 minimum trading day requirement on instant funded accounts prior to any withdrawal request.

3.7 Leverage
3.7.1 The leverage for all simulated capital is set at 1:50.

3.8 Position and Lot Sizes
3.8.1 All accounts, whether at evaluation stage or funded stage, are allowed to open a maximum of 5 positions at a time.
3.8.2 The maximum lot size limits per $100,000 are as follows:
Maximum lot size of 10 for Forex pairs.
Maximum lot size of 6 for Indices, Commodities, and Metals.
3.8.3 If you are placing multiple orders, the combined value of these orders should not exceed the above maximum lot sizes.
3.8.4 No single position can equal or equate to 35% of the total PNL achieved on the account.

3.9 Trade Closure
3.9.1 Participants may close their trades at any time and are permitted to hold positions overnight or over the weekend.

3.10 Lot Size Consistency Rules
3.10.1 Traders must maintain consistency in their lot sizes across all trades.
3.10.2 The maximum allowable lot size deviation is 3.5 times the average lot size used during the evaluation period. Example: If the average lot size is 1.0 lots, traders may only use between 0.28 and 3.5 lots for any trade.
30.10.3 Any trade orders that are either above or below the average will be null and void.

3.11 Minimum Number of Trades
3.11.1 Traders are required to execute a minimum of 5 trades within each stage of the evaluation period.
3.11.2 Failure to meet this minimum will result in disqualification from the evaluation.

3.12 Withdrawal Terms
3.12.1 Withdrawals can be made once a minimum of $350 in simulated profit is achieved.
3.12.2 Withdrawals are available every 24 hours on 1 or 2 phase evaluation accounts. Withdrawals are available every Friday on Instant Funded Accounts.
3.12.3 AXIS Capital aim to complete withdrawal requests usually within 24 hours however in some cases 1-3 business days from approval.
3.12.4 Trading is not permitted once a withdrawal request is submitted. Any trading activity during the withdrawal processing period will result in the request being rejected. Trading may resume after the withdrawal request has been approved or denied.

3.13 Payout Eligibility
3.13.1 Traders are eligible to claim their first payout a minimum of 20 days after passing their challenge.
3.13.2 After the initial payout, traders may request daily payouts, which will be processed accordingly.
3.13.3 Upon successfully passing the challenge, the account will undergo a thorough review by AXIS Capital. If any of the terms outlined in this agreement are found to have been breached during the challenge, AXIS reserves the right to void the challenge results and take appropriate action, including but not limited to disqualifying the account from live funding and any associated payouts.

3.14 Giveaway Competitions - Maximum Monthly Profit Target
3.14.1 Traders are subject to a maximum monthly profit target of 5% of their initial account balance when trading competition giveaway accounts.

3.15 Client Acknowledgement By purchasing an account with AXIS Capital, the client acknowledges, understands, and accepts the following:

3.15.1 All accounts are operated using simulated funding, meaning no real capital is provided for trading. Trading results are therefore simulated and do not involve live capital.
3.15.2 Profits made on simulated accounts do not constitute real funds. Profit withdrawals are subject to AXIS Capital profit-sharing arrangements and are transferred based on simulated performance.
3.15.3 The client agrees to be solely responsible for understanding and complying with all trading rules, drawdown limits, and other parameters established by AXIS Capital. Any failure to adhere to these terms will result in loss of account.
3.15.4 The client acknowledges that they are undertaking an evaluation of their trading skills.

4.1 Eligibility for Services
4.1.1 The Services are only available to residents of jurisdictions in which they are offered, who are at least 18 years old.
4.1.2 By creating an account with the Website, you confirm that you are at least eighteen years of age. You are not permitted to use the Services if you are younger than eighteen.

4.2 Geographic Restrictions
4.2.1 You consent to using the Services only from jurisdictions where they are legally permissible.
4.2.2 You agree to use the Services only in accordance with all applicable laws and acknowledge that certain locations may have restrictions or prohibitions that prevent you from accessing the Services.

4.3 Rights to Deny Service
4.3.1 The Provider retains the right to deny, limit, or discontinue offering all Services to Customers who:

(i) are in violation of applicable international sanctions,

(ii) have a criminal history, including financial crimes, or

(iii) reside in a prohibited jurisdiction.

(iv) use a buying agent or third party purchasing agent to make purchase on the services.

(v) use this service as part of any effort to compete with us or any revenue-generating endeavour or commercial enterprise.

(vi) harass, intimidate, or threaten any of our employees or agents engaged in providing any portion of the service.

(vii) use the service in a manner inconsistent with any applicable laws or regulations.

4.4 Data Processing Compliance
4.4.1 Your personal data is processed in accordance with the privacy policy found at.

5.1 Service Offerings
5.1.1 The Services include tools for simulated trading in various financial instruments across different financial markets, including but not limited to foreign exchange in the FOREX market.
5.1.2 The Services also provide access to the Client Portal, training and instructional materials, analytical tools, and additional services. These Services are accessible through the Client Portal and may involve applications provided by the Provider or third-party partners.

5.2 Nature of Simulated Trading
5.2.1 The simulated trading is based on financial market data, but you acknowledge that all trading activity conducted through the Services is fictional.
5.2.2 The funds provided for simulated trading are not real, and you have no right to retain or use these funds outside of the Services.

5.3 Service Registration and Access
5.3.1 The Services can be ordered through the Website by completing the registration or order form.
5.3.2 Upon registration, you will receive an email with your login details, granting you access to the AXIS Portal.

6.1 Access Fee
6.1.1 To use the AXIS Capital Evaluation or any related services, a fee (the "Fee") is required.

6.2 Fee Coverage Upon Challenge Completion
6.2.1 Provided the terms and conditions are met, AXIS Capital may refund the Fee if you successfully complete a challenge. This could be through an increase in the first payout or by specific request.

6.3 Evaluation Fee Structure
6.3.1 The cost of the AXIS Capital Evaluation varies depending on the selected option and factors such as the initial account balance, accepted risk level, and AXIS Capital Evaluation and Verification requirements.
6.3.2 Detailed information on each option and associated fees is available on the website. The total fee will be specified upon submission of the AXIS Capital Evaluation order form.

6.4 Terms of Discounts and Promotions
6.4.1 AXIS Capital Evaluation Services are offered under negotiable terms. AXIS Capital has final discretion over these terms, including the ability to restrict combining discounts or other promotional benefits unless explicitly stated.

6.5 Non-Refundable Circumstances
6.5.1 Circumstances where the Fee is non-refundable include:

Cancelling the Client Portal or requesting cancellation via email,

Terminating the Services early, not completing the AXIS Capital Evaluation or Verification,

Failing to meet requirements for the AXIS Capital Evaluation or Verification,

Violating the GTCs.

6.6 Disputed Fee Consequences
6.6.1 Should you file a complaint about a paid fee or dispute the Fee with your bank or payment provider, AXIS Capital may suspend your Services and deny future service requests.

6.7 Fee Adjustments
6.7.1 AXIS Capital may change fees and service requirements at any time. Changes will not affect services purchased prior to the announcement.

7.1 Currency Options
7.1.1 Fees for AXIS Capital Evaluation options are primarily in US Dollars. Other currencies may be available, and if a different currency is selected, the Fee will adjust based on AXIS Capital’s rates. The total amount will be displayed in the selected currency before completing the order.
7.1.2 All payments shall be made in US Dollars or another specified currency if offered, with applicable currency exchange fees as determined by the payment provider.

7.2 Tax Compliance
7.2.1 Service fees cover all applicable taxes unless specified otherwise. Customers are responsible for meeting any additional tax obligations as required by law.
7.2.2 Sales tax will be added to the price of purchases where required. Any changes to tax requirements will be reflected in the total at checkout.

7.3 Payment Methods
7.3.1 AXIS Capital accept the following forms of payment:
7.3.1a Visa
7.3.1b Mastercard
7.3.1c American Express
7.3.1d PayPal
7.3.1e Rise
7.3.1f Stripe
7.3.1g Cryptocurrency
7.3.2 Payments can be made using credit/debit cards, cryptocurrency, or any other available method listed on our site.

7.4 Processing and Charges
7.4.1 Payments made using credit/debit cards or other fast payment methods are processed immediately. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services.
7.4.2 Customers are responsible for any additional fees applied by the payment provider, including exchange fees, and must ensure the full Fee amount is paid.
7.4.3 You authorise us to charge your chosen payment provider for the full purchase amount, including applicable taxes and fees, at the prices in effect at the time of your order.

7.5 Order Review and Limitations
7.5.1 AXIS Capital reserves the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
7.5.2 AXIS Capital may, in our sole discretion, refuse any order placed through the Services. Orders may be limited or cancelled per person, per household, or per order, including orders placed under the same customer account, using the same payment method, and/or using the same billing or shipping address.
7.5.3 AXIS Capital also reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

8.1 Client Portal Access
8.1.1 Each Customer is limited to a single Client Portal, where all Services are managed.

8.2 Evaluation and Verification Limits
8.2.1 The number of Evaluations and Verifications available within a Client Portal depends on the initial capital of ordered products and other conditions.

8.3 Restrictions on Transfer and Merging of Capital
8.3.1 The Provider prohibits transferring initial capital amounts between different products, as well as merging performance, data, or other information across products.

8.4 Data Protection and Responsibility
8.4.1 Customer login data safeguards access to the Client Portal and Trading Platform. Data must not be shared with others.

8.5 Service Interruptions and Maintenance
8.5.1 Scheduled or unexpected repairs may temporarily affect Service quality or cause Service interruptions.
8.5.2 The Provider does not guarantee prior notification of these activities, and disruptions may not result in refunds.

9.1 Eligibility for Prepaid Debit Card
9.1.1 Prepaid debit cards will be issued to traders who pass a $200,000 evaluation and meet a net profit of 5% per month over three consecutive months.

9.2 Profit Verification
9.2.1 The 5% monthly profit requirement is calculated based on account performance from the last trading day of one month to the last trading day of the next.

9.3 Notification of Qualification
9.3.1 Upon confirmation of eligibility, traders will receive notification regarding their qualification for the prepaid debit card.

9.4 Issuance and Use of the Prepaid Debit Card
9.4.1 Prepaid debit cards will be issued within 14 business days following confirmation of the required performance.
9.4.2 The card is intended for personal use and can be used for applicable transactions.

9.5 Management and Compliance
9.5.1 Traders are responsible for managing their card balances and must adhere to terms set by the card issuer.
9.5.2 Any fraudulent activity or misuse will result in immediate revocation of card privileges and possible termination of the trader's account.

10.1 Duration of GTCs
10.1.1 The GTCs remain valid from initial Customer engagement and cover all future uses of Services.

10.2 Requesting Termination
10.2.1 Customers may terminate the GTCs at any time by sending an email to support@axisfunded.com.
10.2.2 Termination of the GTCs results in forfeiture of access to Services, including the Client Portal and Trading Platform. No refunds are provided for fees already paid.

10.3 Unauthorised Use and Suspension
10.3.1 Unauthorised use of Services constitutes a serious violation. The Provider reserves the right to suspend or terminate Services if a violation occurs.

11.1 Compliance with Challenge Guidelines
11.1.1 By participating in the AXIS Capital Assessment and Verification exercises on the Trading Platform, you are permitted to trade under the conditions outlined. Any trades that contravene the guidelines outlined here may be grounds for disqualification.

11.2 Platform-Specific Rules and Ethical Conduct
11.2.1 You agree to abide by all ethical standards and trading rules, including risk management practices. Platform-specific rules may apply and could impose additional trading limitations.

11.3 Provider’s Right to Access Trade Details
11.3.1 You consent to AXIS Capital’s access to details of your demo trades. AXIS Capital is authorised to share this information within its organisation or affiliated entities for operational purposes. This includes automatic access and use without further approval from the Customer.

11.4 Disclaimer on Provider’s Responsibility for Platform Information
11.4.1 AXIS Capital disclaims responsibility for any delays, inaccuracies, or interruptions in market information displayed via the Client Portal.

12.1 Restrictions on Off-Market Deals and Collusion
12.1.1 Engaging in off-market dealings or collusive trading to exploit different stances on market prices is strictly prohibited. Any transactions made under such conditions will be nullified, and all gains or losses from these trades will be cancelled.

12.2 Restrictions on Protective Strategies and Positioning
12.2.1 The Provider prohibits the use of protective trading strategies (such as holding contradictory positions in separate accounts) that appear to manipulate or bypass platform rules. Engaging in such strategies will be deemed a violation, and the Provider reserves the right to terminate positions and enforce compliance.

12.3 Position and Lot Size Limitations in Simulated Live Environment

12.3.1 Traders in a simulated live environment may hold up to five (5) open positions simultaneously. Lot sizes are limited to a maximum of ten (10) lots per $100,000 for FX and six (6) lots per $100,000 for Indices, Commodities, and Metals.

12.4 Prohibition of Trade Copier Use
12.4.1 Using trade copiers or software to replicate trades across multiple accounts is prohibited unless all accounts are registered to the same user. Violations will result in account suspension or termination.

13.1 Commencement of Evaluation Process
13.1.1 Upon payment for AXIS Capital Evaluation, customers receive Trading Platform login information. Evaluation officially begins upon executing the first demo trade.

13.2 Activation Period and Suspension Policy
13.2.1 Customers must activate their Evaluation within 30 days of receiving login details. Failure to do so will result in suspended access, renewable within six months, after which services will be permanently discontinued.

13.3 Evaluation Requirements
13.3.1 To qualify for the Evaluation, customers must meet the requirements in the “Trading Objectives” section on the AXIS Capital website. Meeting these criteria qualifies customers for AXIS Capital Verification at no additional cost.

13.4 Thorough Compliance Review for Challenge Completion
13.4.1 Upon successful completion of the Evaluation, AXIS Capital will review all activities to verify adherence to all terms. Any violations may void results and disqualify the account from live funding or payouts.

14.1 Eligibility to Become an IB
14.1.1 AXIS Capital invite customers who complete a purchase on an AXIS Capital account along with the appropriate KYC verification to become an AXIS Capital IB. The rules and terms will be governed by details listed below.

14.2 Opening of Account
14.2.1 Introducing Brokers are responsible for introducing potential clients to AXIS Capital.
14.2.2 AXIS Capital retains the sole discretion to accept or decline any client introduced by the Introducer.
14.2.3 If the client operates as an investment firm under MiFID regulations, the client is required to adhere to applicable marketing and promotional requirements.

14.3 Services to be Provided to Clients
14.3.1 AXIS Capital will offer services to clients on an educational basis, with transactions generally performed on simulated platforms.
14.3.2 AXIS Capital does not provide investment advice to clients under this agreement.

14.4 Obligations of the Introducer
14.4.1 The Introducer must conduct all services with integrity and in alignment with professional and ethical standards.
14.4.2 The Introducer is responsible for introducing clients to AXIS Capital and distributing promotional content approved by AXIS Capital.
14.4.3 The Introducer may provide ongoing training and educational support to clients, including guidance on platforms, market analysis, and technical indicators, as approved by AXIS Capital.
14.4.4 Only the Client or their authorised representative may transact on their account.
14.4.5 Any Continuous Services provided by the Introducer must meet quality enhancement standards in accordance with MiFID.

14.5 Our Obligations
14.5.1 AXIS Capital will provide marketing literature and other relevant documentation for the Introducer’s use, as approved by AXIS Capital.

14.6 Indemnity
14.6.1 The Introducer agrees to indemnify AXIS Capital from any liability, claims, or expenses arising from negligence, fraud, or breach of obligations under this agreement.

14.7 Client Funds
14.7.1 AXIS Capital does not hold client funds or accept deposits under this agreement.

14.8 Fees
14.8.1 Fees are calculated on a monthly basis and are subject to transfer under the terms provided.
14.8.2 A one-time fee and a tiered commission structure apply to introducers. Specific rates and tiers are disclosed to clients under the terms of this agreement.
14.8.3 Monthly volume incentives may apply to introducers who provide continuous services. These incentives are based on the services provided and disclosed to clients under the terms of this agreement.
14.8.4 Disputes regarding payments will be resolved through arbitration as detailed in section 17 of this agreement.

14.9 Termination
14.9.1 This Agreement may be terminated by either party with one month’s written notice.
14.9.2 Immediate termination may apply under certain conditions, including but not limited to insolvency or breach of agreement.

15.1 Service Content Changes
15.1.1 AXIS Capital reserves the right to change, modify, or remove content within the Services at any time and for any reason, at our sole discretion, without notice. We are under no obligation to update any information on the Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.

15.2 Service Availability
15.2.1 AXIS Capital cannot guarantee that the Services will be available at all times. Maintenance, hardware, software issues, or other problems may result in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason, without notice. You agree that AXIS Capital has no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuation. Nothing in these Legal Terms obligates us to maintain or support the Services or provide any corrections, updates, or releases.

16.1 Applicable Law
16.1.1 These Legal Terms are governed by and interpreted following the laws of England and Wales, with the use of the United Nations Convention on Contracts for the International Sale of Goods expressly excluded. If you are an EU resident consumer, you additionally retain protections granted by the mandatory provisions of your country's laws.

16.2 Jurisdiction
16.2.1 Both AXIS Capital and you agree to submit to the non-exclusive jurisdiction of the courts in London. This means that you may make a claim to defend your consumer protection rights in the courts of England, or in the EU country in which you reside.

17.1 Informal negotiations
17.1.1 To expedite resolution and reduce the cost of any dispute, controversy, or claim (each, a "Dispute") related to these Legal Terms, the Parties agree to attempt informal negotiation for at least thirty (30) days before initiating arbitration. Such negotiations begin upon written notice from one Party to the other.

17.2 Binding arbitration
17.2.1 Any Dispute arising from the relationship between the Parties will be resolved by one arbitrator selected under the Arbitration and Internal Rules of the European Court of Arbitration, part of the European Centre of Arbitration in Strasbourg. The arbitration seat will be in London, United Kingdom, conducted in English, with the substantive law of the United Kingdom applied.

17.3 Restrictions
17.3.1 The Parties agree that arbitration shall be limited to the Dispute between the Parties individually. To the fullest extent permitted by law: (a) no arbitration shall be joined with another proceeding; (b) no Dispute shall be arbitrated on a class-action basis; and (c) no Dispute may be brought in a purported representative capacity on behalf of the public or any other persons.

17.4 Exceptions to informal negotiations and arbitration
17.4.1 The Parties agree that the following Disputes are exempt from informal negotiations and binding arbitration: (a) any Dispute related to intellectual property rights; (b) any Dispute arising from allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If any part of this provision is deemed illegal or unenforceable, such Dispute shall be decided by a court of competent jurisdiction.

18.1 Right to contract inaccuracies
18.1.1 The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, availability, and other content. AXIS Capital reserves the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

19.1 Services provided “as-is”
19.1.1 The Services are provided on an "as-is" and "as-available" basis. You agree to use the Services at your own risk. To the fullest extent permitted by law, AXIS Capital disclaims all warranties, express or implied, in connection with the Services and your use thereof, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

19.2 Accuracy of content and linked services
19.2.1 AXIS Capital makes no warranties or representations about the accuracy or completeness of the Services' content or the content of any websites or applications linked to the Services. We assume no liability for (1) errors or inaccuracies in content; (2) personal injury or property damage from accessing or using the Services; (3) unauthorised access to or use of our secure servers and personal/financial information stored therein; (4) interruptions or transmission issues; (5) bugs, viruses, or other harmful components transmitted through the Services by any third party; or (6) any errors or omissions in content or for any loss or damage from the use of any content posted, transmitted, or otherwise made available via the Services.

19.3 Third-party products and services
19.3.1 AXIS Capital does not endorse or assume responsibility for any third-party product or service advertised or offered through the Services. Any transaction between you and third-party providers of products or services remains your responsibility.

20.1 Limitation of damages
20.1.1 In no event will AXIS Capital, its directors, employees, or agents, be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, revenue, data, or other damages arising from your use of the Services, even if advised of the possibility of such damages.

21.1 Indemnity obligations
21.1.1 You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, arising from (1) use of the Services; (2) breach of these Legal Terms; (3) breach of your representations and warranties; (4) your violation of third-party rights, including intellectual property; or (5) any harmful act toward another user of the Services. AXIS Capital reserves the right, at your expense, to assume exclusive defence and control of any matter subject to indemnification.

22.1 Data management
22.1.1 AXIS Capital may maintain certain data that you transmit to the Services to manage Service performance, as well as data related to your Service use. Although we perform routine backups, you are responsible for all data you transmit or that relates to your activities using the Services. We are not liable for any data loss or corruption and waive any liability arising from such issues.

23.1 Consent to electronic communications
23.1.1 Using the Services, sending emails, and completing forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, and communications provided electronically satisfy any legal requirement for written communication.

23.2 Use of electronic signatures
23.2.1 You agree to the use of electronic signatures and electronic delivery of notices, policies, and transaction records initiated or completed by us or via the Services. You waive any rights or requirements under laws requiring an original signature or non-electronic records.

24.1 Client account inactivity and KYC verification policy
24.1.1 Any client of AXIS Capital who has not completed the most recent Know Your Customer (KYC) verification and obtained independent approval shall not be considered to have an active account with AXIS Capital. Any trades or profits accrued before completing the KYC process shall be deemed invalid and unenforceable.

25.1 Content Ownership and Permitted Use
25.1.1 The Website, Services, and associated multimedia (text, graphics, icons, images) are collectively defined as "Content," protected by copyright laws. Customers receive a temporary, exclusive, revocable right to use this Content solely for personal and defined purposes.

25.2 Trademarks and Intellectual Property
25.2.1 The Provider and its licensors retain ownership of all trademarks, logos, and other identifying marks. Permission is required for their use.

25.3 Ethical Conduct and Obligation to Fair Dealings
25.3.1 The Provider and Customer agree to conduct business in good faith and avoid any actions that could harm the Provider’s reputation or legal interests.

25.4 Prohibited Content Actions
25.4.1 Customers may not harm the Website or Services, attempt to bypass any geographic or technical limitations, create unauthorised copies, or reverse-engineer any part of the Website or Content. Unauthorised actions may lead to account restrictions or service denial.

26.1 Consequences of Breaching Terms
26.1.1 The Provider reserves the right to suspend or limit access to the Services, Client Portal, and Trading Platform for any breach of terms by the Customer, with no compensation or refund provided.

27.1 Consent to Receive Communications
27.1.1 By using the Services, customers agree to receive communications from the Provider or its partners regarding the provision of services through the Client Portal or registered email address.

27.2 Provider Contact Information
27.2.1 The Provider’s contact information is as follows: Email: support@axisfunded.com, Physical Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ.

28.1 14-Day Termination Period
28.1.1 Customers may terminate the contract within 14 days of signing if no trades have been executed. Termination requests should be sent to support@axisfunded.com.

28.2 Refund Processing
28.2.1 Refunds will be processed within 14 days from the cancellation request using the original payment method.

29.1 Issue Reporting and Resolution
29.1.1 If services do not match expectations, customers may report issues to support@axisfunded.com. The Provider will consider case-by-case resolutions, including explanations or discounts if applicable.

29.2 Complaint Resolution Timeline
29.2.1 The Provider will aim to resolve complaints within 30 days, after which unresolved issues may lead to contract termination.

30.1 Update Notification
30.1.1 The Provider may update the GTCs as needed and will notify customers through the Client Portal, email, or mobile app. Orders placed before updates remain subject to the GTCs in effect at the time of order.

31.1 Complaint Submission and Initial Acknowledgment
31.1.1 Customers are encouraged to submit complaints to support@axisfunded.com within six months of the issue, with an acknowledgment response expected within 24 hours.

31.2 Complaint Resolution Escalation
31.2.1 If unresolved within 30 days, the Provider will issue a final decision and close the complaint process.

32.1 Entire Agreement
32.1.1 These General Terms and Conditions (GTCs) represent the complete agreement between you and AXIS Capital, taking precedence over any previous agreements or understandings, whether verbal or written, regarding the subject matter herein.

32.2 Legals Claim and Waiver
32.2.1 These GTCs do not limit any legal claims outlined within or arising from applicable laws. A delay or failure by AXIS Capital or an authorised third party to enforce any part of these GTCs does not constitute a waiver of any rights or claims.

32.3 Assignment of Rights and Obligations
32.3.1 You acknowledge and agree that AXIS Capital has the right to assign any claims or obligations arising from these GTCs to a third party without your consent. The Customer is not permitted to transfer or assign their rights, obligations, or any part thereof to any third party without AXIS Capital's express consent.

32.4 Severability
32.4.1 If any section or provision of these GTCs is deemed invalid, void, or unenforceable, the remaining terms will remain in full effect and will not be impacted.

32.5 Acceptance of Risks
32.5.1 By agreeing to these GTCs, you confirm that you have thoroughly evaluated and accepted the associated risks.

33.1 Commitment to Fair and Respectful Service
33.1.1 AXIS Capital is committed to providing a fair and respectful service to all individuals. AXIS Capital believes that everyone who contacts us deserves to be listened to, understood, and treated with respect. Similarly, our employees have the right to work in a safe environment, and we are dedicated to ensuring a positive experience for all our customers. In certain cases, if an individual’s actions or behaviour negatively impact our staff or business operations, we may limit their access to our services.

33.2 Scope of Policy
33.2.1 This policy applies to all individuals who engage with AXIS Capital, including customers, prospective customers, partners, and those using our communication channels—such as email, chat, and phone.

33.3 Understanding Customer Challenges
33.3.1 AXIS Capital understands that some individuals may have difficulty expressing themselves or may not fully understand the impact of their actions, particularly when feeling anxious or upset. Nonetheless, all employees are entitled to protection from aggressive, offensive, or abusive actions, language, or behaviour. This includes but is not limited to, threats, physical violence, verbal abuse, derogatory comments, or any impolite behaviour directed at the employee directly or indirectly. Purposeful or provocative statements, as well as unfounded accusations, may also be deemed abusive.

33.4 Definition of Violent Behaviour
33.4.1 Violent behaviour is considered any action or language that may cause an employee to feel scared, threatened, or mistreated. This includes setting unrealistic expectations for responses, insisting on speaking to a specific employee, frequently contacting AXIS Capital through multiple channels, altering the nature of a complaint repeatedly, or raising unrelated issues.

33.5 Unreasonable Persistence
33.5.1 Unreasonable persistence includes denying that a decision has been made, demanding explanations that have already been provided, refusing to accept justifications, sending multiple messages to different employees, or attempting to reopen cases that have been previously addressed. Such behaviours may hinder our ability to address individual or collective complaints efficiently.

34.1 No Association or Endorsement
34.1.1 AXIS Capital has no affiliation with, and does not endorse, any third-party software, trading bots, Expert Advisors (EAs), or services, regardless of their integration with or use on our platform.

34.2 No Responsibility for Performance
34.2.1 AXIS Capital assumes no responsibility for the performance, accuracy, or functionality of any third-party tools, including automated trading bots or EAs. Any outcomes, whether profitable or otherwise, are entirely at the discretion and risk of the customer.

34.3 No Liability for Losses
34.3.1 AXIS Capital explicitly disclaims any liability for financial losses, system errors, or other damages that may occur as a result of using third-party tools. Customers are solely accountable for the risks associated with their use.

34.4 Customer Discretion
34.4.1 The choice to utilise third-party tools is entirely at the customer’s own discretion. Customers are encouraged to conduct their own due diligence before using any external software or services in conjunction with our platform.

34.5 Convenience of Integration
34.5.1 While AXIS Capital may allow for technical integrations to accommodate certain third-party tools, this functionality is offered purely for customer convenience and does not constitute endorsement, recommendation, or support.

33.6 Compliance and Responsibility
34.6.1 Customers must ensure that any third-party tools they employ adhere to AXIS Capital’s terms of service and all applicable laws. The customer bears full responsibility for any violations or issues arising from their use.

34.7 Right to Restrict Access
34.7.1 AXIS Capital reserves the right to terminate or limit access to its platform for customers found to be using third-party tools in a manner that violates these terms or compromises the security or integrity of the platform.

35.1 Contact Information
35.1.1 For any inquiries, complaints, or further information regarding the Services, please contact us at:

Email: support@axisfunded.com

Trading Address: AXIS Capital 71-75 Shelton Street Covent Garden London, United Kingdom WC2H 9JQ