12.1 After paying the chosen AXISCAPITAL Evaluation fee, the customer will receive the necessary login information for the Trading Platform through email or the Client Portal. To start the AXISCAPITAL Evaluation, the customer needs to initiate their first demo trade on the Trading Platform.

12.2 As a client, it is recognized that once the first demo trade is opened, the provider is explicitly asked to complete the services before the withdrawal period ends, as detailed in Clause 17.

12.3 If the AXISCAPITAL Evaluation is not activated within 30 days from the date it was made available, the customer's access will be suspended. Access can be renewed by contacting support@axiscapital.com through the Client Portal or by email within 6 months of the initial suspension. Otherwise, the services will be discontinued without any possibility of a refund.

12.4 The AXISCAPITAL Evaluation period is without limits.

12.4.1 However, if the customer fails to place a trade order within 90 days after activating their account, the services will be discontinued without any chance of a refund.

12.5 To qualify for the AXISCAPITAL Evaluation, the customer must meet the following criteria from the “Trading Objectives” at axiscapital.com

12.6 Should the customer fulfil the requirements of the AXISCAPITAL Evaluation as outlined in clause 11.5 and adhere to the General Terms and Conditions (GTCs), the Provider will confirm the success of the AXISCAPITAL Evaluation and provide AXISCAPITAL Verification to the customer at no cost by sending the login details to the customer's email or Client Portal.

12.7 The customer is free to request the evaluation of the AXISCAPITAL Evaluation at any time by sending an email to support@axiscapital.com.

12.8 The Provider is not obligated to provide AXISCAPITAL Verification if all trades have been closed by the customer.

12.9 The activation of AXISCAPITAL Verification begins with the opening of the first demo trade on the Trading Platform.

12.10 If AXISCAPITAL Verification is not activated within 30 days from the date the customer receives the login details, their access will be suspended. Access can be renewed by contacting support@axiscapital.com through the Client Portal or by email within 6 months of the initial suspension. If not, the services will be discontinued without any possibility of a refund.

12.11 The AXISCAPITAL Verification period is without limits.

12.12 The Customer must fulfil the requirements from the “Trading Objectives” table to satisfy the AXISCAPITAL Verification. “Trading Objectives” criteria can be found here: axiscapital.com

12.13 If these requirements are met, the AXISCAPITAL Verification process will be examined by the Provider to determine its success, and the Customer may be eligible for the AXISCAPITAL Trader program. Customers can request an evaluation of AXISCAPITAL Verification at any time by reaching out to support@axisfunded.com or through the Client Portal. However, if the Customer has not completed all transactions, the Provider is not required to conduct the AXISCAPITAL Verification assessment.

12.14 Not following the guidelines in Clause 12.5. during the AXISCAPITAL Evaluation will lead to an unsuccessful evaluation, which will prevent the Customer from accessing AXISCAPITAL Verification services in the future. If the Customer fails to comply with the guidelines in Clause 12.12. during the AXISCAPITAL Verification process, the evaluation will also be unsuccessful, and the Customer will not be considered for the AXISCAPITAL Trader program. In either situation, the Customer's account and services will be discontinued, with no refund of any fees.

13.1 Should the Customer win the AXISCAPITAL Challenge and the AXISCAPITAL Verification, the Company will present a contract to the Customer, at its own discretion, to join the AXISCAPITAL Trader Program. The rules, conditions, and contract between the Customer and the Company, involved in the AXISCAPITAL Trader Program, will be managed by a different agreement, distinct from these GTCs.

13.2 Should the Customer complete the AXISCAPITAL $100,000 / £100,000 / €100,000 or $200,000 / £200,000 / €200,000 Challenge and the AXISCAPITAL Verification, the Company may copy the customer trades and place the positions into the live market.

14.1 The entire Website, its Services, and all its multimedia elements like texts, graphics, icons, and images are collectively known as "Content." This Content is protected by copyright laws and other legal rules, and it belongs to either the Provider or the Provider's licensees. The Provider gives you permission to use the Content only for your personal use and for the Services' intended use, but this permission is temporary, exclusive, and can be revoked at any time. The Provider or its licensees still own the Content and cannot sell it to you.

14.2 All trademarks, logos, and other marks that identify the Provider or its licensors are owned by them. You are not allowed to use these marks without permission from the Provider.

14.3 Both you and the Provider agree to act honestly and fairly in meeting your contract obligations and in your dealings with each other. Specifically, you will not do anything that could damage the Provider's reputation or legal interests. If there are any disputes or disagreements, you and the Provider will try to solve them following these guidelines and the relevant laws.

14.4 The Provider does not give you any extra rights beyond what is outlined in these guidelines regarding the Services and other Content. You must use the Services and other Content exactly as stated in these guidelines.

14.5 When you use the Services and other Content, you cannot do the following:

14.5.1 Use any tools that might harm the Website and Services or try to exploit any bugs or flaws;

14.5.2 Break through geographical limits or any other technical barriers;

14.5.3 Make copies or backups of the Website and other Content;

14.5.4 Break down, reverse-engineer, or otherwise change the Website and other Content;

14.5.5 Sell, rent, lend, license, distribute, reproduce, spread, stream, broadcast, or use the Services or other Content in any way not allowed;

14.5.6 Use automated tools to view, show, or gather information from the Website or Services; and

14.5.7 Use any other tools or methods that could cause damage to the Provider.

14.6 These guidelines in clause 14 are not meant to take away your consumer rights, which are protected by law and cannot be taken away.

15.1 You understand that the Services and accompanying Content are provided "as is" with all their defects, flaws, and limitations, and you acknowledge that using them is entirely your responsibility and at your own risk. The Provider disclaims any legal, contractual, or implied guarantees of any kind, including but not limited to guarantees of quality, suitability for a specific use, and non-infringement of any rights to the fullest extent allowed by law.

15.2 The Provider will not be held accountable for any damages, including indirect, incidental, special, punitive, or consequential damages such as lost profits, data loss, personal or non-monetary harm, or damage to property, arising from the use of the Services or reliance on any tool, feature, information, or content related to the Services or available on the Website. The Provider is not responsible for any content from third parties, products, services, or applications used by the Customer in connection with the Services. To the fullest extent allowed by law, the Provider disclaims any statutory, contractual, express, and implied warranties of any kind, including any warranty of quality, merchantability, fitness for a specific purpose, or non-infringement of any rights. Should the Provider's liability be established in relation to the operation of the Website or provision of the Services by a court or any other competent authority, this liability will be limited to the amount equivalent to the fee paid by the Customer for the Services that resulted in the loss.

15.3 The Provider has the right to alter, modify, update, add, or delete any components and features of the Services at any time without any compensation.

15.4 The Provider will not be held responsible if it is unable to deliver the Services due to severe technical or operational issues that are beyond its control, or during a crisis or potential crisis, natural disaster, war, rebellion, pandemic, threat to a large population, or other unforeseen events. Furthermore, if the Provider is unable to provide the Services due to legal obligations or a directive from a public authority, it will not be liable.

16.1 Should the customer breach any clause of these Terms in a way that could potentially harm the provider, the provider has the right to prevent the customer from ordering any further services and may limit the customer's access to certain services, including access to the client portal and trading platform, without prior notice and without compensation.

17.1 You agree to receive all communications from the provider or its partners regarding the provision of services through the client portal or your registered email address, as applicable. Any electronic communication, whether by email or through the client portal, is considered a written communication. 16.2 Our email address for contact is support@axiscapital.com and our physical address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

18.1 As a consumer, you have the right to terminate a contract without providing a reason within 14 days after it is signed. Please note that if you begin to conduct demo trades before the contract's specified end date, you forfeit your right to terminate the contract.

18.1.1 For clarity, during the 14 days following your initial subscription to the services, you are entitled to cancel the contract and receive a refund for any fees if the account remains inactive or if no trade orders are placed during this period.

18.2 To terminate the contract, please send an email to support@axiscapital.com within the specified timeframe. Upon termination, we will refund all fees received from you without delay, no later than 14 days after your request for cancellation, in the same manner you paid the fees.

18.3 In the event of a breach by the customer as specified in Clause 15, the Provider has the right to immediately terminate the contract.

19.1 Should the services provided by the Provider not match the agreement or fail to be delivered to you, you have the right to address this issue under defective performance. It's important to note that the Provider does not offer any assurances regarding the quality of their services. You must report any issues to us promptly by emailing support@axiscapital.com. When exercising your rights under defective performance, you may request that we fix the problem, provide an explanation, or offer a discount on a case-by-case basis if the issue cannot be resolved.

19.2 We will make every effort to resolve any complaints you file as quickly as possible, no later than 30 days, and will inform you of the resolution in writing. If we are unable to settle the complaint within this timeframe, you have the right to terminate the contract. You can submit a complaint according to clause 20.

20.1 Be aware that the Provider may update the content of these GTCs at any time, meaning the new versions will take precedence. However, the Provider will notify you of any changes through the Client Portal or email. The AXISCAPITAL Evaluation and the following AXISCAPITAL Verification will be provided during the duration of their validity, if the relevant GTCs were in effect at the time of your order.

21.1 We take your complaints seriously and will do our best to resolve them as quickly as possible.

21.2 Should you have a complaint regarding our services, please contact us through support@axisfunded.com.

21.3 It's advisable to reach out to us as soon as you encounter a situation that warrants a complaint, and ideally, no later than 6 months after the issue occurs. We will acknowledge your complaint within 24 hours. Your complaint will then be escalated to the appropriate staff. If your complaint remains unresolved after 10 days, we will:

21.4 Send you a letter detailing our final decision;

21.5 Inform you that this marks the end of our internal complaints process;

22.1 These General Terms and Conditions (GTCs) represent the complete agreement between you and us, and they take precedence over any previous agreements related to the subject matter of these GTCs, whether they were verbal or in writing, concerning the subject matter hereof.

22.2 These GTCs do not restrict any legal claims detailed within them or those that may arise from the applicable laws. Should the Provider or any authorized third party fail to enforce compliance with these GTCs or delay exercising their rights under these GTCs, this does not constitute a waiver of any rights or claims.

22.3 They acknowledge and agree that the Provider has the right to assign any claims that arise from these GTCs or any agreements to a third party without your consent. The Customer is not permitted to transfer or assign the Customer’s rights and obligations under these GTCs or any agreements or parts thereof, or any receivables arising from them, in their entirety or in part, to any third party.

22.4 If any section, term, or provision of these GTCs is declared invalid, void, or unenforceable, the rest of the terms and provisions hereof will remain in full force and effect, and will not be invalidated, impaired, or affected by this.

22.5 Before agreeing to these GTCs, the Customer has thoroughly evaluated the potential risks associated with them and has accepted those risks.

We are committed to offering a just and uniform service to all individuals. We hold the belief that every person who reaches out to us deserves to be listened to, understood, and treated with respect. We also believe that our employees are entitled to the same rights, and it is our duty to ensure a secure environment for our employees. Furthermore, we are dedicated to the smooth and effective functioning of our business to guarantee a satisfactory experience for all our customers. In certain situations, we may choose to limit access to our services if we believe someone's actions or behaviour could negatively affect our staff or our operations. This document outlines the types of actions and behaviours that could have adverse effects and the steps we will take in response. This policy applies to all individuals who engage with us, including customers, prospective customers, partners, and those who use our communication channels – such as email, chat, and phone. We acknowledge that some individuals might struggle with expressing themselves or communicating clearly, particularly when feeling anxious or upset. Additionally, we understand that some individuals may not fully grasp the impact their actions could have on others. All our employees are entitled to protection from aggressive, offensive, or abusive actions, language, or behaviour, under any circumstances. This includes any actions or behaviour that could make our employees feel threatened, intimidated, or offended. Such actions include, but are not limited to, threats, physical violence, verbal abuse, derogatory comments, and impolite behaviour, whether directed at the employee directly or to others. Purposeful or provocative statements and baseless accusations can also be considered abusive actions or behaviour. Violence can be interpreted in various ways, including any actions or language that might cause our employees to feel scared, threatened, or mistreated. If an individual makes demands that are unreasonable or persists in their requests beyond a reasonable limit, it could impact our ability to address the individual's complaint or the complaints of others using our services. This includes, but is not limited to, setting unrealistic expectations for responses, insisting on speaking to a specific employee, making frequent calls, emails, or online messages, repeatedly changing the nature of the complaint, or raising unrelated issues. Unreasonable persistence can manifest in behaviours such as continuously denying that a decision has been made regarding a complaint, insisting on answers to questions that have already been provided or explanations for why we cannot respond, refusing to accept justifications for our actions, sending multiple emails to different employees, or repeatedly attempting to revisit a case through our internal processes after those processes have concluded.